Privacy notice
How Senticomm (senticomm.uk) handles personal data for family accounts and cameras. Last updated: 14 November 2026.
1. Who we are
Senticomm provides a family door and hallway watch service. For privacy questions, use the contact form, email support@senticomm.uk, or see senticomm.uk. We aim to process service data in the UK / EEA where practical.
2. What we collect
Depending on how you use the service, we may process:
- Account details — email, password (stored hashed), optional display name, family membership and invite codes.
- Kit waiting list — email and optional first name if you ask to be told when camera packs are ready (used only for that purpose).
- Camera data — device identifiers, camera names, pairing status, and motion stills / short clips uploaded from your cameras.
- Alerts and Safe & Well — motion alert records, optional Safe & Well settings, and related check-in reminder events.
- Push subscriptions — browser/device endpoints needed to send notifications if you allow them.
- Technical logs — basic service logs (for example errors and connection health) needed to keep the service running.
3. Why we use it
We use this data to:
- Create and secure your family account
- Tell you when camera kits become available if you joined the waiting list
- Pair cameras and show live view, stills, and recent alerts to people in your family
- Send motion and Safe & Well notifications you have opted into
- Maintain, troubleshoot, and improve the service
Our usual legal bases under UK GDPR are contract (to provide the service you signed up for) and, where needed, legitimate interests (security and reliability). Where the law requires consent (for example certain notifications on your device), we rely on that consent, which you can withdraw in browser or phone settings.
4. Camera footage and your responsibilities
Stills and clips are created so your family can see what happened at the door or hallway. Point cameras only where you have a right to film, and share family invite codes only with people you trust. Footage can show visitors and passers-by — place and aim the camera carefully, especially in flats and shared buildings.
5. Who can see it
People in your family group (via invite) can see cameras and alerts linked to that home. We do not sell your personal data. We may use hosting or infrastructure providers strictly to run the service; they process data on our instructions. We may disclose information if required by law or to protect someone’s vital interests in an emergency.
6. How long we keep it
Recent motion alerts are kept in limited number per camera (the service keeps the latest few, not a long archive). Account data stays while your account is active. You can close your account in the app under My cameras → Close account (password required). We then delete your login and push subscriptions, and — if you are the only person on a home you own — that home’s cameras, alerts, and stills. If relatives share the home, their access and camera history stay. Kit codes may be kept in anonymised form for order records. Short backups or legal retention may apply briefly after closure.
7. Security
We use signed-in access for the app, hashed passwords, and transport encryption where the site is served over HTTPS. No online service is perfectly secure — use a strong unique password and keep invite codes private.
8. Your rights
Under UK data protection law you can usually ask to access, correct, or delete your personal data, object to or restrict certain processing, and complain to the Information Commissioner’s Office (ICO). To delete your account and associated personal data we hold, use Close account in the app. For other rights (access, correction, restriction), contact us using the details in section 1.
9. Children
Senticomm is aimed at adults setting up a family account. Do not create an account for a child in a way that breaks UK age rules for online services. If you believe a child’s data was provided without proper authority, contact us so we can help remove it.
10. Changes
We may update this notice. The date at the top will change when we revise it. Continued use after a change means you accept the updated notice.
Related: Terms of use. This notice is a working draft for the Senticomm product and is not formal legal advice.